Rachel Heaton CIWFM s an experienced engagement and industry leader recognised for advancing information management, digital transformation and best practices across facilities management, construction, and the built environment sectors. Through her work at GS1 UK, she has supported organisations in improving asset performance through the adoption of data standards and collaborative approaches to asset lifecycle management. A regular speaker, moderator and contributor to industry initiatives, Rachel is committed to raising professional standards, driving innovation and promoting the strategic value of facilities management in delivering better outcomes for organisations and their customers.